Chai & Citrine Heirloom

Shipping

• Free shipping on orders.

• Launch sale items ship in 7 business days.

• Made-to-order or out-of-stock designs have a 2‑week lead time while we hand-finish your set.

• Need it sooner? Rush options are available at checkout.

• Orders ship via USPS Ground Advantage or UPS and typically arrive within 3–4 business days once shipped (US only).

• You’ll receive an email with tracking as soon as your order is fulfilled.

Fit Guarantee

We want you to love your GN fit, every time. Your nails are made using the sizes you choose, and we stand behind that. We are offering 365 days adjustment and replacement guarantee.

• If any tip does not match the size you selected, we’ll remake and replace that tip for free, including shipping.

• If your preset size needs a tweak, we’ll adjust your sizes for free on a replacement set.

• Just email us at hello@gncollections.com so we can take care of it.

Returns

At GN Collections, every set is hand-finished to order, but we never want you to feel stuck.

• If, after we’ve helped with sizing adjustments, you’re still unhappy with your set, we offer a money‑back guarantee on your first order.

If we made a mistake

• If you received the wrong set or there is a structural defect, we’ll remake or replace it right away at no cost.

• Please contact us within 48 hours of delivery with a photo at hello@gncollections.com.

How to request a return

• Email hello@gncollections.com with your order number and a brief note about the issue before sending anything back.

• We’ll reply with a prepaid return label and simple instructions so you don’t have to worry about the details.

Every set is built by hand using professional-grade gel — the same formula used in high-end nail salons.

What goes into every set:

• Built up in layers for durability that lasts weeks, not days
• Shaped and fitted to your cuticle line so there's no gap, no lift
• Finished flush — no bulk, no thick plastic feel
• Each set takes 2–4 hours to complete by hand

The result:
A set that looks like you just walked out of a salon — fitted to you, built to last, and designed to complement deeper skin tones beautifully.

We guarantee fit with standard nail sizes for 365 days. GN will cover shipping cost of corrected nails to the customer.

When you are ready to wear the nails, follow the prep kit instructions.

When you are ready to remove the press ons, soak your hands in warm water with some soap and your favorite oil (olive or coconut) for 15-20 mins. Gently push it with the cuticle pusher.

If the press on has debris on it, soak the press ons alone in the warm water for some time and scrape it gently with the cuticle pusher. wipe dry and store it in the keep sake box included in the kit.

How are GN Home Salon sets priced?
GN Home Salon Sets are priced to reflect the time, materials, and rewear you get from each design. Each set is individually hand‑painted using professional high quality gels from home and abroad. A single set takes about 3–4 hours to make. Your price covers a full salon‑quality manicure’s worth of artistry and care, multiplied across multiple uses instead of just one appointment. 

What is your shipping, return and replacement policy?
We typically process and ship orders within 5-7 business days. We back our sets with our size and fit-satisfaction guarantee for 365 days. If you need any adjustments for sizes after receiving your set, we will adjust and reship for free- no questions asked. If any nail doesn’t fit, just contact us with your order number at hello@gncollections.com and we will re-ship the right nail for free.

How long will my order take to arrive?
Fulfilled in 5-7 business days and then take roughly 3–4 days for domestic shipping. Made‑to‑order and out‑of‑stock designs generally require about 2 weeks for production, plus shipping time.

Can I rush my order?
Yes. If you need your set sooner, add the appropriate Rush Product to your cart. Rush orders are prioritized for 1‑business‑day fulfillment (production time), then shipped via your selected method.

How do I find my size ?
Preset sizes are a standard. Medium is most common.

How do I apply the nails?
Follow the instructions on the card step by step for long lasting wear.

How do I remove the nails?
Removal is gentle. Soak your hands for 15 mins in warm water with soap and few drops of oil. Slowly push out with a cuticle pusher. If it's not ready soak some more. 

How long do GN nails last and are they reusable?
With proper prep and application using our 3‑step system, many GN Collectors wear their sets for up to 2 weeks of regular use. Reusability depends on how gently you remove them and how much adhesive you use; if you remove them carefully, they can be worn 4-5 times. 

How do I reuse GN nails?
Remove the nails and clean them will a nail file gently or apply some vaseline and slowly scrape with a cuticle pusher to clean out the back of the nail. Wash and wipe dry. Store it in the archival box that is included in the kit.