Shipping and Return Policy

Shipping

• Free shipping on orders over $50.
• Launch sale items ship in 7-10 business days.
• Need it sooner? Rush options are available at checkout.
• Orders ship via USPS Ground Advantage or UPS and typically arrive within 3–4 business days once shipped (US only).
• You'll receive an email with tracking as soon as your order is fulfilled.

Fit Guarantee

We want you to love your GN fit, every time. Your nails are made using the sizes you choose, and we stand behind that. We are offering 365 days adjustment and replacement guarantee.

• If any tip does not match the size you selected, we'll remake and replace that tip for free, including shipping.
  • Please follow the guide on sizing your nails in the size guide that comes with the sizing kit to avoid this. 
• Any questions? Email us at hello@gncollections.com so we can take care of it.

Returns

Once the sizes are received or on file, the order processing begins immediately. Since these are customized bespoke products, we are unable to accept returns. Because press-on nails and application kit components come into direct contact with skin and nails, and because each set is handmade to order, all sales are final. We do not offer refunds or exchanges except where an item arrives damaged, defective, or incorrect. Claims must be submitted within 7 days of delivery, with photos of the item, to hello@gncollections.com. This policy is disclosed here and at checkout in accordance with New Jersey's Refund Policy Disclosure Act.

Refunds and Cancellations 

• At GN Collections, we strive to provide a flawless experience and meticulously craft each set to your specifications. Because our hand-painted press-on nails are custom-made, orders cannot be canceled once your sizing is on file.
  Cancellations and refunds are only permitted for orders where your sizing has not yet been submitted. Please note that an $8 sizing and processing fee will be deducted from your refund amount. Due to increased USPS shipping costs, we are unable to waive this fee at this time.
  
  
• Refund Processing Details
  • Refunds are automatically issued to the original payment method used for the order.
  • Please allow up to 10 business days for the funds to reflect in your account.
  • If you do not see the refund after 10 business days, please contact us.
  • For Visa and Mastercard transactions, we can provide an Acquirer Reference Number (ARN) for your bank to trace the funds.

If we made a mistake

• If you received the wrong set or there is a structural defect, we'll remake or replace it right away at no cost. Since these are hand painted there will be minor differences when nail lengths are adjusted and hence GN cannot be help liable for minor differences for design including but not limited to charms, 3D, patterns. 
• Please contact us within 48 hours of delivery with a photo at hello@gncollections.com.
• As soon as your custom nail set ships, we will send you a tracking number so you can follow its journey. While we carefully ensure your package leaves our studio safely, GN Collections cannot be held liable for packages lost or stolen in transit.

General Store Disclaimer

• Please refer to the store policy page for details.